Refund policy
Returns, Exchanges & Refunds
We want you to feel good about your Shamblin’s Den purchase. If something isn’t right, please contact us and we’ll be happy to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible, your item must be in the same condition in which you received it: unworn or unused, with its original tags and packaging.
To request a return, email customer.service@shamblinsden.com and include your order number and the item you would like to return.
Once your return is approved, we’ll email you a prepaid return shipping label and instructions. Please contact us before sending anything back, as items returned without prior approval cannot be accepted.
Approved returns should be sent to:
Shamblin’s Den
3742 Curtis St.
San Diego, CA 92106
Exchanges
Need a different size? We’re happy to help.
We offer one complimentary size exchange per order for the same style, print, and color. Your exchange request must be made within 14 days of receiving your order.
To request an exchange, email customer.service@shamblinsden.com and include:
- Your order number
- The item you’re returning
- The size you would like instead
Once your exchange is approved, we’ll email you a prepaid return shipping label.
Most Shamblin’s Den pieces are made to order, so exchange items are not kept in ready-to-ship inventory. After we receive and inspect your return, your replacement will enter our regular production schedule. Manufacturing and shipping may take up to 21 days from that point.
If you need the replacement sooner, you may place a new order immediately and return the original item for a refund. This allows your new item to enter production without waiting for us to receive and inspect the return.
If you would like a different style, print, or color, please request a return and place a separate order for the new item.
Exchange items are subject to material and production availability. If we cannot make the requested size, we’ll contact you to discuss another option or issue a refund to your original payment method.
Only the first size exchange on an order is complimentary. Additional exchanges may require the customer to cover shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged or defective, or if you received the wrong item, contact us right away at customer.service@shamblinsden.com.
Please include your order number, a brief description of the issue, and photos if possible. We’ll cover the return shipping and work with you to make it right.
Refunds
We’ll notify you after we receive and inspect your return and let you know whether your refund has been approved.
Approved refunds will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at customer.service@shamblinsden.com.
Questions?
If you have any questions about a return or exchange, email us at customer.service@shamblinsden.com. We’re here to help.